Thank you for visiting ctm.inmadeira.com. Please read the Terms and Conditions before using ctm.inmadeira.com or making reservations.
A. General Information
Whenever you make a booking in our website we recommend you to read the Terms and Conditions, and take into account the specificities of each product.
ctm.inmadeira.com reserves the right to change or update these Terms and Conditions in order to adjust possible legislative changes or other information. In that sense, before visiting our website, you should read carefully these Terms and Conditions.
B. Bookings
When you make a booking in ctm.inmadeira.com you agree with the Terms and Conditions.
Use of the service or product is subject to the availability and specific conditions of the Supplier, namely, in cancellation terms or booking changes, weather restrictions, age limit, user’s physical condition or others.
On the day of the appointment, the user must present his voucher to confirm his reservation.
To make a booking order in ctm.inmadeira.com, users must be over 18 years old.
C. Insurance
The service provider is responsible for providing insurance for each experience.
Users have to meet all the basic precaution conditions required by service providers, needed to carry out the experience.
D. Conditions and Cancelation Policy
1. The Supplier may cancel the activity for reasons such as:
a. Adverse Weather Conditions.
b. Security conditions are not met.
In this case the service may be rescheduled or the user will be refunded in full of any deposits that were made for this service.
2. The user is subject to the supplier’s Cancelation Policy that may vary depending on the supplier and the service or product booked.
3. Cancellations made beyond 48 hours will qualify for a full refund of any deposits that were made for this service.
4. If the user fails to appear without notice (No Show), there will be no refund of the deposit made. It is considered that the user noticed cancelation when it is communicated with minimal advance defined for the service by written communication, e-mail, registered letter or by phone. It is necessary to clearly identify the reservation and services to cancel.