For any clarification or additional information or to exercise rights in this area, please contact the Clube de Turismo da Madeira through this email: geral@ctm.pt.
DEFINITIONS
«PERSONAL DATA»
«PERSONAL DATA» means information relating to an identified or identifiable natural person («data subject»); an identifiable an individual who can be identified, directly or indirectly, in particular by reference to an identifier. Personal identifiers are considered, for example, a name, an identification number, location data, identifiers electronically or to one or more factors specific physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
«PROCESSING OF PERSONAL DATA»
«Processing» means any operation or set of operations performed upon personal data or about personal data sets, by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration the retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
«COOKIES»
«Cookies» are small text files with information considered relevant to the devices used to access (computers, mobile phones or handheld mobile devices) carry through the web browser (browser) when an online site is visited by you or user.
RESPONSIBLE FOR TREATMENT
Clube de Turismo da Madeira, headquartered in Estrada Monumental 179, 9000-100, São Martinho, registered in Funchal, under the registration number and Corporation 511019823, hereinafter referred to as Clube de Turismo da Madeira, is responsible for the online site (ctm.inmadeira.com), whereby Customers or Users have remote access to Clube de Turismo da Madeira’s services and products which are presented, marketed or provided at any time, through the same.
SECURITY MEASURES
Taking into account the most advanced techniques, application costs and the nature, scope, context and purposes of the processing, as well as the risks, probability and variable gravity for Users or customers, Clube de Turismo da Madeira and all entities its subcontractors that are applicable and appropriate technical measures to ensure organizational level of security appropriate to the risk.
For this purpose, they are adopted various security measures to protect personal data against their dissemination, loss, misuse, alteration, unauthorized treatment or access, and against all other unlawful forms of processing.
It is the sole responsibility of users or customers secrecy of the access codes, not sharing with third parties should also, in the particular case of computer applications used to access channels, keep and maintain access devices safely and follow safety practices devised by and / or operators manufacturers notably on installation and update the necessary security applications, including, among others, anti-virus applications.
EXERCISE OF RIGHTS OF HOLDERS OF PERSONAL DATA
Clube de Turismo da Madeira’s Users and Clients can, as holders of personal data at any time, proceed to exercise their data protection rights and privacy, in particular the rights of access, rectification, deletion, portability, limitation or opposition to treatment, under the terms and limitations set out in the applicable standards.
Any request for data protection exercise of rights and privacy should be directed in writing by the respective holder for Clube de Turismo da Madeira, in accordance with the procedure and contact described below.
COMPLAINTS OR SUGGESTIONS AND INCIDENT REPORTING
Clube de Turismo da Madeira’s Users and Customers have the right to file complaints, either by complaint registration in the Book of Complaints, either by complaint submission to regulatory authorities.
Clube de Turismo da Madeira’s Users and Clients can also proceed to the realization of suggestions through email.
CHANGE PRIVACY POLICY
In order to ensure that they update, development and continuous improvement, Clube de Turismo da Madeira may at any time make the changes that are appropriate or necessary considered in this Data Privacy and Protection Policy, being ensured its publication in different channels to ensure that they transparency and information to users and customers.
EXPRESS CONSENT AND ACCEPTANCE
The available free, specific and informed of personal data by the respective holder implies knowledge and acceptance of the conditions of this policy, considering that because of using the channels or because providing your personal data, Users and Clients they are expressly authorize their treatment, according to the defined rules.
By accepting this Privacy Policy you agree to the processing of your personal data by Clube de Turismo da Madeira, to make reservations through our website.
According to the Law n º 67/98, (Personal Data Protection Law) all users have the right to access, rectify and cancel their personal data.
All the data collected by ctm.inmadeira.com are provided voluntarily by users. Information is collected when online reservation is ordered.
When the user books some service or product in ctm.inmadeira.com we will collect general information (name, date of birth, VAT number, e-mail), and extra information (address, postal code, city, country, telephone, stay hotel) and your credentials (e-mail and password).
CONTACT - DATA PROTECTION
For the exercise of any type of data protection rights and privacy or any matter relating to the issues of data protection, privacy and information security, Clube de Turismo da Madeira’s Users and Clients can contact Clube de Turismo da Madeira through e-mail geral@ctm.pt describing the subject of the application and indicating an email address, telephone contact address or a mailing address to reply.
COOKIES POLICY
WHAT ARE COOKIES?
«Cookies» are small text files with information considered to be relevant, that the devices used for access (computers, mobile phones or portable mobile devices) load, through the internet browser, when a website is visited by the Customer or User.
The use of "cookies" helps websites recognize the devices of Users and Customers the next time they visit them, and in some cases, it is also essential for their operation.
HOW DO WE USE THEM?
Clube de Turismo da Madeira may, eventually, use two major categories of «cookies»: «cookies» within the scope of online sites and «cookies» within the scope of direct electronic communication channels, being always, in any of the categories, the respective deactivation guaranteed by the Users or Customers.
Clube de Turismo da Madeira uses «cookies» on its websites to improve the performance and browsing experience of Users and Customers, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need for repeatedly entering the same information.
The «cookies» used by Clube de Turismo da Madeira, in all of its channels, do not collect personal information that allows the identification of Users or Customers, saving only generic information, namely the form or geographic location of access and the way they use the channels, among others. «Cookies» only retain information related to the preferences of Users and Customers; no personal identifiers are recorded.
Clube de Turismo da Madeira, within the scope of direct electronic communication channels, may also use «cookies» to open the different electronic communications sent, such as "newsletters" and electronic mail, for statistical purposes - allowing to know if these communications are open and check clicks via links or advertisements within those communications.
Also, in this category of «cookies», Users and Customers always have the possibility to disable the sending of electronic communications through the specific option at the bottom of the same.
WHAT TYPES OF «COOKIES» DO WE USE?
Regarding the type of intended purposes, Clube de Turismo da Madeira may, whenever necessary, use two different types of «cookies», according to the following specifications:
(i) Essential «Cookies» - some "cookies" are essential to access specific areas of online channels, allowing navigation and use of your applications, such as access to secure areas of websites, through user registration - without these «cookies», services that require it cannot be provided;
(ii) Functionality «Cookies» - functionality cookies allow remembering the user's preferences regarding navigation on websites, thus not needing to reconfigure and personalize it each time he visits him;
For these purposes, Clube de Turismo da Madeira can provide a high quality experience to Users or Customers, personalizing information and offers and identifying or correcting any problems that may arise in the context of their use. Regarding the type of validity, there are two types of "cookies":
(i) Persistent «Cookies» - cookies that are stored on the devices used to access the channels (computers, mobile phones, etc.), at the level of the computer application used to browse the Internet ("browser"), and are always used that Users or Customers visit any channel again - in general, they are used to direct navigation according to the interests of the User or Customer, allowing Clube de Turismo da Madeira to provide a more personalized service;
(ii) Session «Cookies» - these are temporary cookies, which are generated and are only available until the session ends, since the next time the Customer or User accesses his internet browser ("browser") the "cookies" they will no longer be stored - the information obtained allows you to manage sessions, identify problems and provide a better browsing experience.
Essential Cookies
| NOME |
SERVIÇO |
FINALIDADE |
TIPO E DURAÇÃO DO COOKIE |
| ASP.NET_SessionId |
User session management at the Institutional Site |
Maintain the user's session on the .NET platform |
First party session cookie
It is deleted when you close the browser |
| UMB_UCONTEXT |
Strictly necessary for the website to function properly. |
It is used on websites that use Umbraco's content management system.
It is usually seen only by site administrators when they access the site backend, and not by users in general. |
Third party persistent cookie
Expires after 12 months |
| UMB_UPDCHK |
Strictly necessary for the website to function properly. |
It is used on websites that use Umbraco's content management system.
It is usually seen only by site administrators when they access the site backend, and not by users in general. |
Third party persistent cookie
Expires after 12 months |
| XSRF-TOKEN |
Strictly necessary for the website to function properly. |
It is used on websites that use Umbraco's content management system.
It is usually seen only by site administrators when they access the site backend, and not by users in general. |
Third party persistent cookie
Expires after 12 months |
| XSRF-V |
Strictly necessary for the website to function properly. |
It is used on websites that use Umbraco's content management system.
It is usually seen only by site administrators when they access the site backend, and not by users in general. |
Third party persistent cookie
Expires after 12 months |
Functionality Cookies
| NOME |
SERVIÇO |
FINALIDADE |
TIPO E DURAÇÃO DO COOKIE |
| CookieDirectiveAccepted |
Management of cookies on the Institutional Site |
Used to indicate user acceptance of cookies |
First party persistent cookie
Expires after 12 months |
THIRD PARTY COOKIES
Our pages do not include content from external sites.
Services provided by third parties are beyond the control of Clube de Turismo da Madeira. Providers may, at any time, change the conditions of the service, the use and purpose of cookies, etc.
HOW TO MANAGE «COOKIES»?
Users can disable part or all of the «cookies» at any time - they must, for that, follow the instructions available in each of the computer applications used to browse the internet ("browser"), however, with the deactivation, the user may lose access to some features of the website.
All browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in the respective browser. The user can configure cookies in the "options" or "preferences" menu of his browser.
You can accept the use of cookies, through the button Accept cookies present in the information sentence that appears on our websites, or make your choices and manage them through the available browsers and tools.
Note, however, that by disabling cookies, you can prevent some web services from functioning correctly, affecting, partially or totally, the navigation on the website.